Refund & Cancellation Policy

This policy explains what cancelling means while ROASSensor is in beta and when you may be eligible for a refund. It should be read together with our Terms of Service.

It applies to anything bought directly from us. If you bought through a reseller or a marketplace, that provider's refund terms apply instead.

ROASSensor is currently in beta. It is free, with every feature included, and we do not ask for a payment card. Unless you have a paid plan, there is no subscription to cancel and nothing to refund.

Where a paid or discounted beta plan has been agreed individually, the terms confirmed in writing at the time take precedence over this page.

You can stop at any time. Without a paid plan nothing renews and nothing is charged, so there is nothing to cancel in your workspace.

To remove your data as well, disconnect your sources or delete your account as described on our Data Deletion page.

If you do have a paid plan, whether agreed with us individually or bought in your workspace, email [email protected] from the address on the account and we'll cancel it and confirm in writing.

We will introduce paid plans when the beta ends. Before anyone is charged, we will update this policy to explain how to cancel a paid plan and how refunds work, and workspace owners will hear from us by email.

You will not be charged unless you choose a paid plan and enter payment details yourself.

If we ever charge you, we will issue a refund where:

• You were charged without choosing a paid plan, or charged twice for the same period.
• A billing error on our side resulted in the wrong amount being taken.
• The Service was materially unavailable for a sustained period during a term you paid for, and we were unable to resolve it.

Outside these cases, tell us what happened. We would rather look at a request on its merits than hide behind a clause.

• Periods of a paid plan that have already elapsed and been used.
• Ad spend, platform fees, or any charge levied by a third party such as Meta, Google, or your payment processor. Those are not ours to refund.
• Accounts terminated by us for breach of the Terms of Service.

Email [email protected] from the address on the account with the subject “Refund request”, and include the invoice number or the date and amount of the charge, plus a short note on what went wrong.

We aim to respond within 5 business days. Nothing in this policy affects any statutory right to a refund you may have under the consumer law of your country.

Approved refunds are issued to the original payment method. We submit them within 5 business days of approval; how long the money takes to appear is set by your bank or card issuer, and is typically a further 5–10 business days.

Where the original method is no longer valid, we will agree an alternative with you.

We may update this policy from time to time. When we make material changes we will update the date above and, where appropriate, notify you. The version in effect on the date of your purchase is the one that applies to that purchase.

Questions about cancelling or a charge on your statement? Email us at [email protected] and we'll be glad to help.